Returns & Refund Policy

At Street Wrap, every custom-printed order is made specifically for your business. Because of the personalised nature of our products, please read our Returns & Refund Policy carefully before placing your order.

Custom & Personalised Orders

All custom-printed food packaging is made specifically to your approved design.

Once your artwork has been approved and your order has entered production, we are unable to offer cancellations, returns or refunds for change of mind.

Please carefully check your artwork, colours, spelling, sizing, quantity and all other details before providing final approval.

Artwork Approval

A digital proof will be provided for approval prior to production where applicable.

It is the customer’s responsibility to check the proof carefully before approving it.

Once artwork has been approved, Street Wrap cannot be held responsible for errors that were visible in the approved proof, including:

·       Spelling errors

·       Incorrect wording

·       Incorrect contact details

·       Logo placement

·       Artwork positioning

·       Sizing or orientation

By approving your artwork, you confirm that you are happy for your order to be printed as shown.

Colour Variations

Colours displayed on phones, tablets and computer screens may vary from the final printed product.

Printing onto greaseproof paper and other food-packaging materials can also cause colours to appear slightly different from digital artwork.

Reasonable variations in colour, print positioning and finish that occur as part of the printing process are not considered faults.

Change of Mind

Because our personalised products are custom manufactured for each customer, Street Wrap does not offer refunds, exchanges or returns if you simply change your mind once artwork has been approved and production has commenced.

Incorrect, Faulty or Damaged Orders

If your order arrives damaged, faulty, incorrectly printed or significantly different from the artwork you approved, please contact Street Wrap as soon as reasonably possible after receiving your order.

Please provide:

·       Your name and order details

·       A description of the problem

·       Clear photographs showing the issue

·       Photographs of the packaging if your order was damaged during delivery

We will review the issue and work with you to determine an appropriate solution.

Where required under applicable New Zealand consumer law, an appropriate remedy may include a replacement, repair, refund or other remedy depending on the circumstances.

Courier Damage

If your order appears to have been damaged during delivery, please photograph the parcel and products as soon as possible.

Please retain the original packaging while we investigate the issue, as photographs or other information may be required for a courier claim.

Production & Turnaround

Our standard turnaround time is approximately 12 working days once:

·       Full payment has been received

·       Suitable artwork has been supplied

·       Your final artwork proof has been approved

Working days are Monday to Friday and exclude weekends and New Zealand public holidays.

The 12-working-day turnaround is a production estimate and does not include courier or delivery time.

Occasional manufacturing, supplier, courier or other unforeseen delays may occur.

Refund Processing

Where a refund is approved, it will generally be returned using the original payment method where reasonably possible.

Processing times may vary depending on your bank or payment provider.

Your Rights Under New Zealand Law

Nothing in this Returns & Refund Policy is intended to exclude, restrict or modify any rights or remedies that cannot legally be excluded under applicable New Zealand law.

Where the Consumer Guarantees Act 1993 applies, customers may have rights to remedies where goods fail to meet the guarantees provided by the Act.

Contact Us

If there is an issue with your order, please contact Street Wrap with your order details and photographs of the problem so we can review it as quickly as possible.

Brand it. Wrap it. Serve it.

Last updated: August 2026