Shipping Policy

At Street Wrap, we aim to get your custom food packaging produced and on its way to you as quickly as possible.

Production Time

Our standard production turnaround is approximately 12 working days.

The 12-working-day production timeframe begins once:

• Full payment has been received
• Suitable print-ready artwork has been supplied
• Your final artwork proof has been approved

Working days are Monday to Friday and exclude weekends and New Zealand public holidays.

Please note that our 12-working-day turnaround refers to production time only and does not include courier delivery time.

Shipping Within New Zealand

We ship orders throughout New Zealand.

Shipping costs will be calculated or advised when placing your order and may vary depending on the size and weight of your order and the delivery location.

Delivery Timeframes

Once production is complete, your order will be dispatched for delivery.

Courier delivery times are estimates and may vary depending on your location, rural delivery requirements, courier network delays and other circumstances outside our reasonable control.

Production time and courier delivery time are separate.

Tracking

Where tracking is available, tracking information will be provided once your order has been dispatched.

Please allow time for tracking information to become active within the courier's system.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please check your shipping details carefully before confirming your order.

If you notice an error in your delivery address, please contact us as soon as possible.

If your order has already been dispatched, we may not be able to change or redirect the delivery.

Additional shipping charges resulting from an incorrect or incomplete address supplied by the customer may be payable by the customer where permitted by law.

Delayed Orders

Occasionally, deliveries may be delayed due to courier network disruptions, weather, public holidays, high-volume periods or other unforeseen circumstances.

If your order has not arrived within the expected delivery timeframe, please contact Street Wrap and we will assist with investigating the delivery.

Lost Parcels

If you believe your parcel has been lost in transit, please contact Street Wrap.

We will investigate the delivery with the courier and work with you to determine the appropriate next steps.

Damaged Deliveries

If your order arrives damaged, please contact Street Wrap as soon as reasonably possible.

Please provide:

• Your name and order number
• Clear photographs of the damaged products
• Photographs of the outside of the parcel
• Photographs showing any damage to the packaging

Please keep the original packaging while the issue is being investigated, as this may be required for a courier claim.

Authority to Leave

Where a customer requests or authorises a courier to leave a parcel unattended, any consequences of that authority may depend on the circumstances and applicable law.

We recommend selecting a secure delivery location wherever possible.

New Zealand Consumer Law

Nothing in this Shipping Policy is intended to exclude, restrict or modify any rights or remedies that cannot legally be excluded under applicable New Zealand law.

Where the Consumer Guarantees Act 1993 applies, goods for which the supplier is responsible for delivery must be delivered within the agreed timeframe, or within a reasonable timeframe where no specific timeframe has been agreed.

Contact Us

If you have any questions regarding production, shipping or the delivery of your order, please contact Street Wrap.

Brand it. Wrap it. Serve it.

Last updated: August 2026